Hi,
Welcome to Shophouse I am Jody. Being a mum to three beautiful kids I have always loved shopping for little ones. I have been in fashion and retail for over 20 years.
I love travelling the world and bring brands that are what I describe as “Stylish Affordable Luxury “
We are an on-line retail shop and with a storefront. So you can shop in store or online.
Happy Shopping,
Jody
Location
You can get all the beautiful things we stock at Shophouse.com.au at our store in Melbourne GPO in the CBD
Our address:
Level 1, 350 Bourke Street
Melbourne VIC 3000
We are open 7 days a week Monday to Friday, 10.00am to 5.30 pm. Or shop online 24*7
Phone Gotta question?
Call us on 1300 200 871
If we miss your call, please do leave a message and we will return your call as soon as we can or during the next business day if you have reached us outside business hours. Alternatively, please email us at info@shophouse.com.au
Company: ShopHouse
Address: Level 1, Melbourne GPO
350 Bourke Street,
Phone: 1300 200 871
Email: info@shophouse.com.au
PAYMENT OPTIONS
Credit Card: Secure Online payment confidence from the Commonwealth Bank and DirectOne. We have partnered with the Commonwealth Bank and Direct One, our third party secure gateway provider, to accept payment by Visa, Mastercard, Bankcard and American Express (AMEX). ShopHouse guarantees that your credit card number will never be viewed by our staff as it is taken online, directly through our secure payment gateway.
Other:
We also accept Direct Deposit, Australia Post Money Orders, Bank Cheques and Personal Cheques. When paying by these methods your goods will be dispatched when deposits/cheques/money orders have been cleared to ShopHouse. Please select your payment method at the checkout. Our payment details are emailed to you with your order confirmation.
ShopHouse will hold orders for 3 days pending payment. After this time orders will be released back into stock. Customer service will contact you if this situation occurs.
If you choose to pay for your goods by direct deposit, please use the following details:
Commonwealth Bank of Australia
Account Name: AIMSMART Pty Ltd
BSB: 063 000
Acct: 1220 0522
ORDERING OPTIONS
At ShopHouse, we understand that customers have different needs when buying products. That is why we offer several different ordering options so that you can decide what best suits you.
Online
Orders can be made online using our secure shopping cart facility. We have partnered with the Commonwealth Bank and Direct One, our third party secure gateway provider, to accept payment by Visa, Mastercard and Bankcard.
Please note that our payment gateway web site is secure and is located within a secure server environment which utilises SSL (Secure Sockets Layer). Look for the yellow padlock at the bottom of your screen to ensure this security.
Email Order
You are more than welcome to email an order through to us if you are more comfortable with this option. Email to info@shophouse.com.au.
Phone Order
If you would prefer to phone through your order, please phone 1300 200 871 during business hours. If we are not answering, please leave a message and we will call you back as quickly as possible.
GIFTS
It’s wonderful receiving a special present, sometimes even better to be sending one! We can add a personalised gift tag to your order at no charge. You need to note your message in the checkout comments when you place your order and we will handwrite on a simple giftcard on your behalf. We use gold gift paper with string and a band of either 'boy' or 'girl' appropriate paper.
Please note: if your order is indeed a gift for someone and you have selected for us to write on a giftcard for you, the invoice will not be included in the box. You will receive a copy of your invoice via email.
If you would like some assistance with choosing a present please call us or drop us an email at info@shophouse.com.au. We are more than happy to help you.
RETURN AND EXCHANGE POLICY
We are always happy to offer you an exchange or refund on a product if you are ever disenchanted by your purchase with ShopHouse. Obviously we need to receive the item back in it's original state and within 30 days of purchase. We are not able to accept any sale items that are no longer held in stock.
Due to the fact that we need the item back in it's original state, we unfortunately cannot accept any clothing that has been worn or washed.
Please follow these instructions to make a return or exchange:
1. Print a copy of our returns and exchanges form and follow the simple instructions.
If you would prefer, we can email you a copy of the returns and exchanges form. Please contact us at info@shophouse.com.au to arrange this.
Damaged/faulty items: This is usually very rare. Should this unfortunately happen to you though, please contact ShopHouse immediately and we will work out the best course of action.
Return Address:
ShopHouse
Level 1, Melbourne GPO
350 Bourke Street,
Melbourne VIC 3000
PRIVACY AND LEGAL NOTICES
ShopHouse is committed to protecting your privacy. We are committed to keeping your personal information confidential and secure. We do not sell or rent your personal information to others. By visiting our Web site, you are accepting the practices described in this Privacy Notice.
We collect information about you to process your order and to provide you with the best possible service.
We will never collect sensitive information about you without your explicit consent.
The connection to sensitive pages on our site, such as the account login windows and the payment pages is made with Secure Sockets Layer (SSL) software, which encrypts information between you and these pages. We also take other steps to secure our Web site and database. These measures should be adequate to keep your information safe, but please be aware that no information is invulnerable to compromise.
If you have any questions about privacy, please contact us at postmaster@shophouse.com.au.
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